Job Description
Are you a Customer Service Super Star.... WE NEED BIG STARS LIKE YOU!!!
Come be a part of an AWARD-WINNING TEAM.
Our hotels are unique, and we are looking for outstanding talent to provide exceptional customer service to our team. Valencia Hotel Group is a collection of hotels that are created for today's passionate traveler, each of our hotels are intentionally built to showcase modern design and classic character. We are looking for team members who are ready to be empowered to go above and beyond.
JOB SUMMARY The Valet Attendant at Lone Star Court Hotel will be present at the hotel entrance. The attendants will be responsible for greeting and escorting guests, parking and retrieving vehicles, and managing payment for services. The Valet Attendant will exhibit the values and core service standards instituted at Lone Star Court
ESSENTIAL DUTIES & FUNCTIONS - Be aware of events and meetings on property
- Review arrivals and any parking needs
- Review resumes for any parking or shuttle needs
- Greet guests at their vehicle as they pull up to the front drive
- Direct guests to appropriate venues and meeting spaces
- Accurately fill out valet parking ticket
- Keep valet parked keys organized
- Maintain cleanliness in the front drive and parking lot areas
- Ensure all valet parked cars are logged into valet log
- Reconcile billing at the start of each day
- Assist with any deliveries (in-house and external) as needed
- Utilizing the Valencia Hotel Group Core Standards with every guest interaction
- Practice all safety standards and guidelines set forth by Lone Star Court
- Attend department and hotel meetings as scheduled
- Familiarize and practice Lone Star Court Values and Virtues
- Keep valet stand and supplies clean and organized
- Have a workable knowledge of amenities in the area and how to get there
- Obey all traffic laws and treat hotel and customer property with caution
- Any other duties or responsibilities assigned by management
Physical Requirements - Standing/Walking/Running: Constantly. Standing post on front drive. Running to retrieve vehicles
- Crouching (Bend at knees): Occasionally. Clean; stock supplies
- Stooping (Bend at waist): Occasionally.
- Twisting (knees, waist, and neck): Frequently
- Balancing: Occasionally
- Reaching (overhead/extension): Occasionally
- Handling/grasping: Constantly. Managing multiple sets of keys
- Dexterity/feeling: Constantly. Counting currency. Handling keys
- Pushing/pulling: Occasionally.
- Lifting/carrying: Constantly. Assisting guests with luggage
Working Environment - Mainly Outdoors. Will be exposed to elements of heat, cold, precipitation
- All interior areas of the hotel.
- High guest volume situations
- Driving manual/ automatic transmission vehicles
- Driving EV vehicles (Tesla, Honda, etc.)
- Driving oversize and customized vehicles
ESSENTIAL SKILLS AND QUALIFICATIONS - Strong verbal and written communication skills
- Effective time management and problem-solving skills
- Will use devices to communicate with guests and employees (such as Oobeo and Alice)
- Ability to work well with a team and demonstrate attention to detail
- Excellent organizational skills and interpersonal abilities
REQUIREMENTS - Provide a Valid Driver License.
- Have maintained a clean driving record
- Follow all Hotel safety guideline and policies in regards of driving within hotel premise.
- TABC Certification
BENEFITS: - Medical, Dental, Life insurance
- Paid Time Off
- Paid Community Service Days
- Click here to learn more
Valencia Hotel Group (and all its affiliates) is an Equal Opportunity Employer
Valencia Hotel Group provides equal employment opportunities to all persons. The company does not discriminate because of race, color, religion, sex, national origin, disability or ancestry in recruiting, hiring, placement, promotion or any other condition of employment and actively seeks a diverse and representative work force.
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