Service Support Manager Job at LHH, Frederick, MD

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  • LHH
  • Frederick, MD

Job Description

Service Support Manager – Job Description

Position Overview:

The Service Support Manager will lead the transformation of the service organization from a cost center to a profit center, driving value through rapid response and hands-on service delivery. This role is pivotal to the organization’s plan to triple its size within two years and will require a blend of technical expertise, strategic thinking, and strong leadership.

Key Responsibilities

  • Execute Service Strategy: Implement the new service model focused on rapid response to customer issues and boots-on-ground support.
  • Training & Development: Design, develop, and deliver training programs for service staff to ensure high-quality customer support.
  • Cross-Functional Collaboration: Work closely with engineering and sales teams to create and price aftermarket parts kits, ensuring alignment with organizational goals.
  • Customer Issue Resolution: Lead efforts to resolve customer issues swiftly and effectively, maintaining high satisfaction levels.
  • Organizational Growth: Contribute to the plan to grow the service organization threefold within two years by identifying opportunities for expansion and efficiency.
  • On-Call Availability: Maintain readiness to respond to urgent service needs as the role requires on-call availability.

Candidate Profile & Requirements

  • Experience: Significant hands-on HVAC field experience is essential.
  • Managerial Skills: Proven ability to manage teams, drive strategic initiatives, and oversee technical troubleshooting.
  • Technical & Strategic Acumen: Ability to balance immediate technical problem-solving with long-term strategic planning.
  • Collaboration: Strong interpersonal skills to work with engineering, sales, and other departments.
  • Adaptability: Comfortable working in a dynamic, growth-focused environment.

Additional Information

This role is designed for candidates who thrive in fast-paced environments, possess deep technical expertise in HVAC, and are passionate about building and leading high-performing teams. The Service Support Manager will be instrumental in shaping the future of the service organization and driving its success as a profit center.

Compensation & Expectations

  • Salary Range: $105,000 to $115,000, commensurate with managerial and technical experience.
  • On-Call Requirement: The position requires on-call availability for urgent service needs.
  • 401k match
  • Health, Vision, Dental Insurance
  • PTO and Sick Leave

Equal Opportunity Employer/Veterans/Disabled

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Job Tags

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