Job Description

Job Description

Job Description

POSITION SUMMARY:

The Medical Interpreter will translate for patients, families, and CCI staff. Must maintain confidentiality, impartiality, and professional integrity and abide by the code of interpreters’ ethics. In addition to conveying information to the patient, the medical interpreter manages the flow of communication to maintain accuracy and build rapport between the provider and the patient.

KEY FUNCTIONS & RESPONSIBILITIES:

• Precisely and accurately interprets critical medical advice and information given by the clinician into equivalent terminology in the patient's native language, including during telemed visits.
• Establishes and maintains quality service and positive interaction with all patients, visitors, clinicians and clinical employees.
• Maintains strict patient confidentiality in accordance with CCI polices and procedures
• Providing translation of medical documents, including records and prescriptions
• Assist with patient follow-up as necessary, to include contacting patients with appointment reminder in appropriate language
• Works among all departments to interpret for patients in appropriate language
• Performs miscellaneous job-related duties as assigned.

OTHER SKILLS AND ABILITIES:

• Must possess excellent communication and interpersonal skills.
• Ability to maintain a high customer service standard and observe corporation protocol in a hectic and sometimes hostile situation.
• Ability to document messages that include a summary of the relevant details.
• Ability to present information clearly and concisely.
• Must be able to work between multiple locations, as needed.
• The ability to work on-site is an essential duty for this position.
• Bilingual (fluent English/Spanish) is a plus.
• Other duties as assigned.

EDUCATION AND EXPERIENCE:

• Requires a High School Diploma or GED.
• Experience with medical interpretation or certification preferred
• Current CPR certification.
• Must have at least one year of relevant work experience, preferably in a medical setting or an equivalent combination of training and experience. CCI experience is a plus.
• Ability to navigate information on the Internet and within an Electronic Health Record.

WORKING CONDITIONS:

• Proper and professional grooming is always expected.
• Prolonged periods of standing, bending, or working at a desk on a computer.
• The ability to lift (up to 15 lbs) is required.
• Work under stressful conditions within a controlled enclosed environment daily. The work environment involves exposure to potentially dangerous materials and situations that require extensive safety precautions and may include protective equipment.
• ADA Category. By the Americans with Disabilities Act, requirements may be modified to accommodate disabled individuals reasonably. However, no accommodation will be made which may pose serious health or safety risks to the employee or others or impose undue hardships on the organization.
• OSHA Category 1. Clinical environment. Possibility of exposure to chemicals and infectious body fluids, e.g., HPV, HIV, HEP C, HSV.

Why work at CCI?

• Extensive benefits plan including PTO
• 403B Retirement Plan + Employer match up to 4%
• Tuition reimbursement opportunities
• Continuing education assistance; can be used toward obtaining certifications, renewal of certifications, or possible conference attendance.
• Our providers are insured for malpractice under FTCA.

Equal Employment Opportunity (EEO)

CCI Health Services does not unlawfully discriminate based on race, religion, color, national origin, citizenship, ancestry, physical or mental disability, legally protected medical condition (cancer related or genetic characteristics or any genetic information), marital status, sex, sexual orientation, gender identity, gender expression, pregnancy, age (40 or older), military and/or veteran status or any other basis protected by federal or state law. All personnel decisions are to be administered in accordance with this policy and in compliance with applicable federal and state law, including, but not limited to, decisions regarding recruitment, selection, training, promotion, compensation, benefits, transfers, lay-offs, tuition assistance, and social and recreational programs.

The CEO & President of CCI and all managerial personnel are committed to this policy and its enforcement. Employees are directed to bring any violation of this policy to the immediate attention of their supervisor, Human Resources, or the CEO & President. Any employee who violates this policy or knowingly retaliates against an employee reporting or complaining of a violation of this policy, shall be subject to immediate corrective action, up to and including termination of employment. Complaints brought under this policy will be promptly investigated and handled with due regard for the privacy and respect of all involved.

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