Job Description

Job Description

We are seeking a dependable and professional Lead Office Services Associate – Mail to oversee and perform a wide range of mailroom and office services functions within a fast-paced corporate legal environment. This role offers an excellent opportunity to combine leadership, organization, and hands-on operational support while delivering exceptional service to internal clients.

The ideal candidate has at least one year of mailroom or office services experience, preferably within a corporate or legal setting, and is comfortable handling both administrative and physical tasks. You will also be cross trained in print, copy, scanning, and beverage services for meeting rooms, supporting a cohesive and efficient office experience.

Pay: $21.90/hr.

Shift: 9:00am-6:00pm

Key Responsibilities

• Lead and participate in daily mailroom operations, including inbound and outbound USPS, UPS, FedEx, and interoffice mail.
• Scan, process, and deliver all incoming correspondence accurately and on schedule.
• Conduct daily mail runs, ensuring timely and secure delivery of materials across departments.
• Handle shipping and receiving tasks, logging packages and tracking deliveries in real time.
• Manage outbound and inbound trial support materials, including preparation, coordination, and monitoring of printers, networking devices, and other electronic equipment.
• Maintain office supply inventory, including ordering, restocking, and cost tracking.
• Oversee beverage and supply services for meeting rooms, ensuring a consistent, polished presentation for guests and staff.
• Produce and maintain daily, weekly, and monthly reporting on mailroom volume, supply inventory, and operational performance.
• Support and train team members on operational procedures and workflow best practices.
• Collaborate with IT or facilities when needed for support involving networked printers or office equipment.
• Crosstrain in print and copy services to assist with reprographics and document production as needed.
• Ensure adherence to all safety, confidentiality, and client service standards.

Required Skills and Qualifications

• At least one (1) year of mailroom or office services experience, preferably in a corporate or legal environment.
• Strong working knowledge of Microsoft Office Suite, especially Word, Excel, and Outlook Calendar.
• Proven ability to lift up to 50 pounds and perform mailroom and delivery tasks safely and efficiently.
• Proficiency in reporting, data tracking, and inventory management.
• Detail-oriented, highly organized, and proactive with strong communication skills.
• Professional presence and corporate polish, with a focus on client satisfaction.
• Experience supporting trial materials, printers, and networking equipment is highly preferred.
• Demonstrated ability to multitask and lead by example in a team-oriented environment.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, origin, disability, or military status.

The compensation outlined reflects expectations for candidates who fully meet the role’s qualifications in terms of education and experience. While the position is open to both internal and external applicants, if a current Forrest Solutions employee is selected and does not meet all criteria, the title, structure, and compensation may be adjusted accordingly based on internal guidelines.

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