Job Description

Job Description

Job Description

Call Center – Appointment Setter (Full Time & Part Time availability)

Centurion Exteriors powered by Stronghouse

About Stronghouse:

Stronghouse is a leading provider of residential, multifamily, and commercial roofing, siding, and windows solutions in the industry. Stronghouse is a high-growth, private equity-backed consolidator with a strategy to grow both organically and inorganically via completing acquisitions and partnering with great operators in our markets.

Job Overview:
We are seeking a highly skilled and experienced Call Center Representative to join our team. This role requires a detail-oriented individual with excellent organization and communication skills and the ability to work collaboratively across departments.

This individual will play a crucial role in enhancing the overall customer experience and maintaining the company's reputation for excellence in service. This role will interact with customers to provide information in response to inquiries about products or services, to schedule appointments and to handle and resolve complaints. This individual will ensure customer satisfaction and strive to exceed customer expectations by demonstrating exemplary service and professionalism in every interaction.

Onsite – Fort Wayne, IN

Compensation and Benefits - $15/hour plus incentives/commission. Full suite of benefits (healthcare, dental, vision, 401K match, etc)

Qualifications :

• No prior experience required – We are open to candidates with a strong work ethic and a willingness to learn.
• Excellent communication and interpersonal skills.
• Confidence in engaging with customers over the phone.
• Results-driven mindset with a passion for achieving goals.
• Reliable and punctual with strong organizational abilities.
• Proven experience in setting appointments, sales and/or Outbound Call Center.
• Seeking someone financially ambitious, self-driven and coachable with a positive attitude and strong work ethic.
• Schedule appointments between qualified prospects and the sales team.
• Strong communication skills and ability to build rapport with people quickly.
• Strong organizational and time management skills.
• Strong attention to detail and accuracy in work.
• Ability to work independently and as part of a team.
• Proficiency in MS Office (Word, Excel, Outlook) and document management software.

Reasons to Join Organization:

• High-Growth Environment: Be part of a high-growth, acquisitive company that is rapidly expanding and offers exciting opportunities to shape the future.
• Innovative Contributions: Take the lead in driving innovation and implementing new strategies that enhance your role and the company's success.
• Career Growth: Benefit from numerous internal growth opportunities as the company continues to expand, providing a clear path for career advancement.
• Ambitious Goals: Join a company with aspirations and the financial backing to achieve a $1 billion valuation in the near term, positioning itself as the largest player in its vertical.

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