Role: Technical Lead - Workday HCM HR Module -IT Support Analyst
Location: Chesapeake, VA
Must Have Technical/Functional Skills
•6+ years of Hands-on experience supporting Workday HCM HR Module.
•Maintain and support key Workday modules such as Core HCM, Recruiting, Absence, Benefits,
Time Tracking, Payroll, and/or Finance.
•Strong understanding of Workday configuration, business processes, and reporting tools.
•Experience troubleshooting Workday integrations (EIBs, Studio, Core Connectors, or Cloud Connect).
•Basic knowledge of Workday security administration and user provisioning.
•Proficiency with Workday Report Writer and calculated fields.
•Understanding of HR, Payroll, or financial business processes and data structures.
•Excellent analytical, documentation, and communication skills.
•Experience with ticketing systems (e.g., ServiceNow, Jira) and adherence to SLA-based support
Core Modules Supported
•Core HCM (Human Capital Management)
•Absence Management
•Finance (if applicable)
•Workday Security Administration
•Workday Integrations (EIBs, Studio, Core Connectors, Cloud Connect)
•Workday Reporting (Report Writer, Calculated Fields, Prism Analytics)
•Business Process Configuration
•Workday Release Management (bi-annual updates)
Roles & Responsibilities
•Serve as the primary point of contact for Workday-related incidents,
service requests and technical inquiries.
•Diagnose and resolve issues related to Workday configuration, integrations,
security roles, reports, and workflows.
•Monitor and troubleshoot inbound/outbound integrations between Workday and third-party systems
(e.g., payroll, benefits, identity management).
•Maintain and support key Workday modules such as Core HCM, Recruiting, Absence, Benefits,
Time Tracking, Payroll, and/or Finance.
•Configure and update Workday business processes, condition rules, notifications and
calculated fields as required.
•Create, test, and maintain custom and advanced reports using
Workday Report Writer and Prism Analytics.
•Support Workday bi-annual release cycles by analyzing new features, regression testing and
implementing relevant enhancements.
•Manage Workday Security Administration — assign and troubleshoot security roles and access requests.
•Collaborate with HR and Finance business teams to gather requirements and
design functional or technical solutions.
•Document configurations, data fixes, test cases, and resolutions in line with
change management and audit standards.
•Provide end-user support and deliver Workday training or guidance for key processes.
•Work with Workday Community and vendor support to track and resolve escalated issues.
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