Job Description

Room Inspector

The Galleria Park Hotel has begun a search for a Room Inspector. The ideal candidate has a keen eye for detail and is passionate about guest services and teamwork.

Galleria Park Hotel is the perfect home base for foodies, techies, world travelers, and corporate warriors. Situated at the edge of FiDi, guests can stroll to great eateries, shops, and attractions or take advantage of the world-class public transportation and get to know the City by the Bay. We're just one block from a BART Station and there's never a shortage of trolleys, taxis or rideshares around downtown. Intially as the Occidental hotel and the home of the original Martini, the Galleria Park is a gem in the city and positioned in the top #20 hotels in San Francisco on TripAdvisor.

The Room Inspector inspects the performance of assigned room and house attendants ensuring that all procedures are completed to the standards of the hotel. They are also responsible to assist where necessary to ensure optimum service to guests.

Rate for this job is $28.50 per hour

Responsibilities

Essential Job Functions:

• Verify room status on ALICE; report discrepant rooms; prioritize and update status of check-out rooms.
• Inspect supply levels, cleanliness and organization of floor closets and assign staff to rectify situation.
• Check room attendant's closet for proper supplies, neatness, cleanliness or mechanical problems.
• Inspect rooms cleaned by assigned room attendants using ALICE to ensure rooms are up to hotel standards and follow up with necessary corrections.
• Check vacant rooms, verify status and update status of discrepant rooms throughout shift as well as check DNR rooms for status.
• "Mark" dirty sheets of randomly selected assigned rooms and follow up to ensure attendants have changed sheets.
• Accommodate guest requests for housekeeping items or additional supplies expediently and courteously. Follow up on delivery and return of all such items.
• Monitor and handle guest complaints to ensure guest satisfaction.
• Document pertinent information in departmental log book.
• Complete all paperwork and closing duties before leaving. Review status of assignments and any follow-up action necessary.
• Check PM reports for accuracy and completeness. Complete night counts in accordance with departmental standards.

Secondary Job Functions:

• Assist in other areas of Housekeeping as assigned as well as attend designated meetings.
• Make up cribs and rollaway beds.

Qualifications

Qualifications/Skills:

Requirements are representative of minimum levels of knowledge, skills and/or abilities. To perform this job successfully, the employee will possess the abilities or aptitudes to perform each duty proficiently with or without reasonable accommodation.

Essential:

• 2-3 years experience as Room Attendant.
• Knowledge of proper cleaning techniques, requirements and use of equipment.
• Knowledge of proper and safe chemical handling.
• Ability to satisfactorily communicate in English (speak, read, write) with guests, co-workers and management to their understanding.
• Ability to perform assigned duties with attention to detail, speed, accuracy, follow-through, courtesy, cooperativeness and work with a minimum of supervision.
• Ability to: a) maintain hotel standards, policies and procedures, b) prioritize and organize work assignments, direct performance of assigned staff and follow up with corrections where needed.

Desirable:

• Previous room cleaning and guest relations experience.

Physical Abilities:

• Endure various physical movements throughout the work areas. Ability to lift, bend, stoop, carry, push or pull heavy loads. May require lifting bundles of linen weighing up to 50 lbs.

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