Job Description

Job Description

Job Description

Our Company

Equinox Hotels + Resorts is a rapidly expanding global luxury hospitality brand and management company, built on the evolution of Equinox. With a design-forward approach, our portfolio spans urban, resort, and destination locations worldwide, offering high-performance living in architecturally stunning spaces.

We redefine luxury hospitality by integrating the brand’s core pillars of movement, nutrition, regeneration, and community. Tailored for the next generation of travelers, our hotels empower guests to reach their fullest potential, combining fitness, health, and holistic well-being into every aspect of the experience. From personalized services to regenerative spa treatments and nutritious dining, we create environments that energize and inspire.

Our Code

Our philosophy of "All. And Nothing." balances indulgence with simplicity, ensuring each guest thrives by amplifying performance and pushing limits, ultimately helping them achieve new heights in life.

Job Overview

Optimizes hotel occupancy and revenue by providing leadership and strategic direction to the Reservations/CORE team staff relative to rate plans, booking procedures and sales strategies.

Essential Job Functions:

• Must have 5-star experience in Reservations, Guest Services, Front Office or Sales
• Must have a proven record of leading with passion and delivering outstanding luxury service in a fast-paced environment.
• Ability to work well in a multilevel team environment, motivate a team of employees while supporting the Director of Revenue, and various Operations teams
• Must be self-motivated, decisive, responsible and driven to achieve goals.
• Hires, trains and directs the activities of all Reservations/CORE staff. Conducts performance evaluations and implements disciplinary actions as required.
• Reviews and manages department schedules to ensure staff is supported and business needs are being met.
• Ensures accurate information concerning guest arrivals, departures and billing/credit requirements, including those requiring special attention, returning guests and groups.
• Proficiency with HMS PMS, Voice Agent, Knowcross, SynXis and Duetto desired
• Assist with payroll and scheduling for the team
• Ensures compliance with all financial and credit procedures and controls.
• Effectively establishes systems and processes to handle reservation requests, concerns and complaints, ensuring timely and appropriate resolutions.
• Partners with the Sales department to establish rate plans, market mix and rate structure.
• Prepares occupancy forecast according to established protocols.
• Ensures all appropriate hotel employees have accurate knowledge of hotel guest rooms, rates, promotions/programs, amenities, facilities and services.
• Works with the Revenue manager to prepare and communicate key market statistics, including ADR, ALOS, ARI, MPI, etc.
• Maintains all key Revenue market indicators, including ADR, REVPAR, etc.
• Directs execution of strategy by ensuring staff performs according to strategic plan and budget.
• Prepares appropriate business forecasts and reports relative to the Revenue Management function.
• Assist with Rate Loading and Packages
• Ability to manage Group functions as pertains to Reservations
• Ability to trouble shoot any systems issues pertaining to various software related to the team
• Notifies the General Manager and Director of Finance of any discrepancies or deviations from budget.
• Prepares department budget and communicates discrepancies or deviations to the Director of Finance.
• Attends all required leadership meetings as determined by the General Manager.
• Complies with all Work Rules, Safety Standards and Standards of Conduct as set forth in the Employee Handbook.
• Works harmoniously and professionally with co-workers and supervisors.
• Ability to provide basic coverage in absence of Revenue Management.
• May be assigned other duties at the discretion of management.

Qualifications/Skills:

Requirements are representative of minimum levels of knowledge, skills and /or abilities. To perform this job successfully, the employee will possess the abilities or aptitudes to perform each duty proficiently, with or without reasonable accommodation.

Essential:

• Excellent English communication skills (verbal and written).
• Strong attention to detail, accuracy, and follow-through, with minimal supervision.
• Ability to act decisively and appropriately in emergency or high-pressure situations.
• Consistent punctuality, reliability, and ability to work overtime when needed.
• Strong interpersonal skills with proven ability to work effectively with colleagues, leadership, clients, and guests.
• Proficiency in Microsoft Excel; ability to train others as needed.
• Strong analytical and problem-solving skills.
• General computer literacy and ability to use reservation, communication, and work-order systems.
• Flexible availability (AM, PM, Overnight, Weekends & Holidays).

Desirable:

• Minimum of four years of hotel experience, with at least two years in reservations.
• Bachelor’s degree in Hospitality Management or equivalent vocational training.
• Knowledge of hotel technology platforms and system maintenance best practices.

This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position.

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