Job Description

Job Description:

Join our team as a Customer Service Representative, where you will play a vital role in assisting patients with their medical billing inquiries. In this position, you will handle inbound calls and make some outbound calls regarding medical bills, helping patients navigate their billing questions and payments. Your responsibilities will include:

Answering general questions about medical bills received by patients.
Taking payments and researching bill statuses.
Assisting patients with account resolutions and discussing funds owed.
Utilizing various systems such as EPIC, Artiva, and TCN for call management and information retrieval.
Qualifications:

A minimum of 1 year of customer service experience, preferably in retail, restaurant, or call center environments.
Comfort and proficiency with technology and computer systems.
Shifts Available:

8:00 AM - 5:00 PM
12:00 PM - 9:00 PM (including one Saturday a month from 9:00 AM - 1:00 PM)
Compensation:

Starting pay of $17-18 per hour, with the potential for higher earnings based on performance metrics.
Equal Opportunity Employer:

We are committed to fostering a diverse and inclusive workplace. All applications will be considered without regard to race, gender, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.
Employment Type: Full-Time
Salary: $ 17.00 18.00 Per Hour

Job Tags

Hourly pay, Full time, Shift work, Saturday,

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