Job Description
We at Envoy Mortgage have licensed mortgage professionals who maintain high standards and uphold our strong values and ethics. Additionally, we understand the importance of providing great customer service, demonstrated by our strong customer satisfaction rating of nearly 4.9 out of 5.
Qualifications - High school diploma or equivalent, Bachelor's degree is preferred
- 2+ years of experience as a LOA/Loan Partner and/or Processor preferred
- Knowledge of Microsoft Excel, Word and Outlook
- In-depth knowledge of mortgage loan products (FHA/VA/CONV/USDA) and knowledge of mortgage processes, procedures, and documentation
- Working knowledge / Proficiency in Desktop Underwriter/Desktop Originator (DU/DO), Loan Prospector (LP), and originating systems, Encompass experience preferred
- Exceptional follow-up, time management, interpersonal, and verbal and written communication skills
- Willingness to learn, self- motivated, social media savvy and a forward thinker
- Excellent customer service skills and working in a team environment
- Excellent interpersonal, verbal and written skills are a must
- Must be a self-starter who is reliable, detail oriented and the ability to resolve issues
- Strong relationship building a must, along with strong written and verbal communication skills
- Ability to analyze issues and create effective resolutions, while managing multiple projects at one time
- Must have an active, applicable State(s), NMLS license
Physical Requirements - The employee must occasionally lift and/or move up to 25 pounds
- Specific vision abilities required by this job include close vision
- While performing the duties of this job, the employee is regularly required to sit, use hands to finger, handle, or feel; reach with hands and arms; and talk or hear
- The employee is occasionally required to stand; walk; climb or balance and stoop, kneel, crouch or crawl
Job Type:
- Non-Exempt
Compensation:
- Regular Pay: $20.00/hour - $22.00/hour (Total compensation with commission and bonus typically is ($50,000-$75,000)
NOTE: The Pay Range indicated will be adjusted based on locality once a candidate is selected.
Supplemental Pay:
- Commission Pay
Benefits: (Full-Time)
- Health Insurance
- Paid Time Off (PTO)
- Paid Holidays
- 401(k)
General Summary The Loan Originator Assistant (LOA) is a key front-line sales support branch employee with direct communication with Clients and Realtors. The LOA is responsible for assisting potential home buyers in starting the process of buying a home. Their primary role will be completing outgoing and incoming calls and requests from real estate agents and loan officers to complete a loan application for potential home buyers. The role will also consist of maintaining and relaying critical information for future follow-up and engagement with buyers, loan officers and real estate agents. The LOA should project an outgoing personality and can self-motivate toward results. This position may also provide an opportunity to become a licensed loan originator in additional states, if applicant is not licensed in required states due to licensing requirements.
Duties and Responsibilities The primary job duties and responsibilities of this position include but are not limited to:
- Facilitate the completion of loan applications, coordinate collection of documentation including credit reports, run DU/LP/AUS, prepare loan files for processing, and send closing cost worksheet to borrowers
- Coordinate discussions between the Loan Originator, referral partners, and clients as a primary contact throughout the lifecycle of the loan process, and arrange meetings to ensure any follow-up actions are completed
- Promote Envoy's products to Real Estate Agents, Home Buyers, leads, and referral sources while tracking and managing follow ups
- Assist with call backs to prospects that require a phone consult prior to a face to face or virtual meeting
- Assist in managing a pipeline consisting of conventional, FHA, VA, and USDA loans, along with 203K and reverse mortgage products
- Request and gather relevant information/documents from the borrower to complete the application, its structure and all loan disclosures
- Follow up and respond to customer and in-house inquiries on transactions to offer superior customer service
- Enter loan applications into Loan Origination System (LOS) and assign to Originator/LOA
- Review all loan package paperwork checking for inconsistencies, omissions, and inaccurate income calculations, reporting any errors to the Originator
- Understand and research investor guidelines and stay up to date on program changes that effect the processing or originating of loans in pipeline
- Communicate loan approval by sending pre-approval/commitment letters to all parties involved in transaction with direction if needed by Loan Officer
- Develop complete knowledge of Envoy's products, systems, and competitive advantages
- Become familiar with Envoy's process, policies, and procedures
- Maintain regular attendance and able to work in the office Monday-Friday during regular office hours, plus potential overtime, as necessary
- General clerical and phone support, as needed
- Other duties as assigned
We are an equal opportunity employer and value diversity. All employment is decided on the basis of qualifications, merit and business need. We are committed to creating an inclusive environment for all employees.
Job Tags
Holiday work, Full time, Remote job, Monday to Friday,