Job Description

Our urban oasis, situated at the corner of Hollywood and Highland, is your perfect base for moving and shaking, tinseltown-style. Loews Hollywood Hotel offers you movie-star magic and modern upscale amenities. Welcome to Style and Stature in the Hollywood Hills.

The purpose of this position is to support and assist Housekeeping and Laundry as assigned.

Essential Functions and Responsibilities

• Answers telephone in a prompt and courteous manner according to standard
• Monitors and responds to dispatch radio
• Dispatches guest/Telecom/supervisor calls to appropriate parties
• Maintains, on a daily basis, all Housekeeping logs
• Maintains sign-in and sign-out sheets
• Reconciles boards and keys at end of shift
• Creates the room attendants assignments on a daily basis
• Monitors the systems and ensures all arrivals, VIP and rushed rooms are communicated to the housekeeping supervisors
• Completes attendance report on late or absent employees
• Continually communicates with Front Office and Floor Managers to verify status of all guest rooms
• Inputs information to maintain accurate and up-to-date room status information
• Performs all duties in a timely and professional manner
• Other duties as assigned

Supportive Functions and Responsibilities

• Promotes and applies teamwork skills at all times
• Notifies appropriate individual promptly and fully of problems and/or unusual matters of significance
• Is polite, friendly, and helpful to guests, management and fellow employees
• Executes emergency procedures in accordance with hotel standards
• Complies with required safety regulations and procedures
• Attends appropriate hotel meetings and training sessions
• Maintains cleanliness and excellent condition of equipment and work area
• Complies with hotel standards, policies and rules
• Recycles whenever possible
• Remains current with hotel information and changes
• Complies with hotel uniform and grooming standards

Qualifications

• Previous Housekeeping experience an asset
• English and Spanish skills required
• Ability to read, write and communicate in English
• Excellent communication and guest relation skills
• Basic computer skills
• Ability to type at least 25 wpm
• Customer service oriented
• Ability to work a flexible schedule to include weekends and holidays

Job Tags

Similar Jobs