Job Description

Summary: The Lead Housing Quality Standard (HQS) Inspector is responsible for conducting any mandatory inspection for all leased units under the Rental Assistance Program in accordance to the Department of Housing and Urban Development (HUD) and Department of Housing and Community Development (DHCD) program guidance. As the Lead HQS Inspector the incumbent is expected to assist the Inspections' Supervisor in providing training to newly hired inspectors and with administrative duties as assigned.

Why Work for SMOC?

• Paid Time Off: All full-time employees can accrue up to 3 weeks of vacation, and 2 weeks of sick time and are eligible for 12 paid holidays during their first year of employment.

• Employer-paid Life Insurance & AD&D and Long-Term Disability for full-time employees.

• Comprehensive Benefits Package including Medical Plans through Mass General Brigham with an HRA Employer cost-sharing program, Dental Plans with Orthodontic Coverage, and EyeMed Vision Insurance available to full-time employees.

• 403(B) Retirement Plan with a company match starting on day one for all full-time and part-time employees.

• Additional voluntary benefits including; Term and Whole Life Insurance, Accident Insurance, Critical Illness, Hospital indemnity, and Short-Term Disability.

• Flexible Spending Accounts, Dependent Care Accounts, Employee Assistance Program, Tuition Reimbursement and more.

Primary Responsibilities:

• Conduct thorough HUD/DHCD HQS inspections of all SMOC RAPS existing units, potential new units, and the reinspection of those units as required including physical and remote virtual inspections.

• Verify unit compliance based on health and safety requirements.

• Verify unit conditions for rent reasonableness comparisons.

• Enter all inspection data into the MRI Tenmast Software Systems' Inspection module and monitoring information as needed; printing all required inspection-related letters for participating tenants and owners.

• Assist the Inspection Supervisor in providing "on the job" training for newly hired HQS inspectors in the field

• Assist the Inspection Supervisor in monitoring the various types of inspections conducted by the HQS Inspection team including remote virtual inspections, re-inspections, inspections conducted using an owner self certification and physical inspections

• Make recommendations to the Inspection Supervisor on behalf of the HQS inspectors on process and procedure

• Monitor HQS supplies and make requests to the Program Director on orders for necessary equipment such as gloves, shoe coverings and personal protective equipment as needed

• Utilize and maintain inspection-related equipment on a regular basis, including camera, hand-held inspection devices or tablets, flashlight, cell phone, tick tester, and inspection-supply cache.

• Engage all clients by understanding and addressing their needs whether within or outside the scope of work.

• Attend & participate in engagement team meetings as requested and communicate effectively with clients and staff in other areas.

• Maintain confidentiality of client, employee and agency information in accordance with federal and state laws and funder requirements.

• Ensure compliance with program/department, agency and/or funder requirements, as well as SMOC policies & procedures.

• Other duties as assigned.

Knowledge and Skill Requirements:

• Education: High school diploma or equivalent

• Minimum years of related experience: 1-2 years preferred

• Knowledge of Excel, Windows, Word and PCs, ability to work well in a very high volume and productivity environment, ability to handle potentially stressful situations and sensitivity to the needs of economically- disadvantaged clientele.

• Valid Mass. driver's license and insurance

• Mobility to use office machines, sitting, standing, ability to lift archive boxes filled with files.

• Must meet all required DHCD program certifications within 1 year.

Organizational Relationship:

• Directly reports to HQS Inspection Supervisor.

• Indirectly reports to Program Director, Assistant Director and Division Director.

• Direct reports of this position are none.

• Indirect reports of this position are HQS Inspectors.

Physical Requirement: Physical effort required to do the job : Mobility to use office machines, sitting, standing, ability to lift archive boxes filled with files.

Working Conditions: This job requires working in many different conditions and places. About 80% of the time is outside the office either on the road or at a tenant’s unit. Therefore, conditions range from an office environment to an outdoor environment that can be dirty, wet, cold, hot, difficult and risky. As part of the responsibilities of this position, the Lead Inspector will have direct or incidental contact with clients served by SMOC in various programs funded or administered through the Executive Office of Health and Human Services. A successful background check is required.

Hybrid Work Option: Hybrid work is permissible in some positions at SMOC depending on the key functions and responsibilities. The Lead Inspector position is eligible to work from home 0% of the week in scheduling coordination with the department manager.

Monday through Friday: 9:00AM - 5:00PM. Includes a 1-hour unpaid lunch break.

35 Hours per week.

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