Job Description

LaundroLab is the new way to do laundry & dry cleaning. With our convenient pickup and delivery service, we are on a mission to give back time to our customers by taking laundry & dry cleaning off their to-do lists. We're obsessed with delivering the perfect customer experience and caring for our customer's items just as we would for our own.

This position is located at our The Laundry Room- 901 E Arrowood Rd, Charlotte, NC 28217

Current Schedule: 1:30 PM -9:30 PM 

Subject to change depending on the needs of the business

Team Lead Responsibilities

• Assist in managing and auditing daily operations, including customer service, inventory management, machine maintenance, and staff scheduling
• Handle routine tasks and customer problems and escalate unusual or high priority items.
• Prepare reports for management, including shift reports, incident reports, maintenance reports
• Ensure that all employees adhere to company policies and procedures
• Train new employees on proper operational procedures and safety protocols
• Assist in managing employee performance, conducting regular performance review conversations, and coaching or retraining when necessary
• Maintain a clean, safe, and organized work environment
• Maintain all machines by ensuring all preventative maintenance tasks are completed timely, troubleshooting issues as they arise, and scheduling technicians when necessary
• Order supplies and manage inventory levels
• Process payments, handle cash transactions, and follow all cash management procedures 
• Assist in the implementation of corporate-led marketing strategies to increase sales
• Track employee attendance and performance metrics
• Ensure company goals are being met for volume and quality production and taking corrective action when necessary
• Other duties as assigned

What we are looking for:

• 2+ years of face-to-face customer service experience
• 1+ year of experience of supervisory experience preferred, preferably in a retail or food service environment
• Computer and tech savvy
• Handy and able to troubleshoot issues
• Creative problem solving
• Willing to learn and understand how to run a laundromat

Clothing Care Associate Work Environment:

• You'll work from the best Laundromat facility in Charlotte! We have a clean, modern laundromat including individual workstations for our employees.
• Fast-pace environment where you're constantly challenged to exceed your own performance goals

Clothing Care Associate Requirements:

• Laundry can get heavy, so you need to be able to lift 30-50 pounds
• Not afraid of going above-and-beyond when needed
• Driven by quality and accuracy
• Dependable and passionate about your work

Clothing Care Associate  Pay & Perks:

• Starting rate starting at $17.50 per hour
• FREE Telehealth program for all employees and their dependents (regardless of tenure) 
• Medical, Dental, and Vision options
• Immediate 401k eligibility
• Employee Assistance Program
• Weekly pay every Friday
• Discounted Laundry Services and one free wash cycle per week
• Consistent work schedules

LaundroLab is an equal opportunity employer. We value diversity and strive to create an inclusive environment representative of a variety of backgrounds and experiences. Employment is decided solely on the basis of qualifications, merit, and business need.

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