Job Description

Job Description

Job Description

About Craftsmen Industries

Craftsmen Industries custom manufactures unique specialty trailers and vehicles and large format printed elements for experiential marketing and industrial solutions for brands across the industry spectrum including Boeing, PepsiCo, and Anheuser-Busch. We pride ourselves on creating our products fully in-house from initial design and engineering to fabrication and the finishing touches of graphics and paint.

Our Craftsmen team includes one subsidiary, Schantz Manufacturing. Schantz focuses on custom manufacturing of concession trailers for the fair and festival industry.

Guided by our values, we BUILD by helping bring ideas to life in a dynamic and collaborative environment and we're looking for talented individuals to grow with us!

What Do We Offer?

• Competitive compensation.
• Career development opportunities.
• Benefits including but not limited to Medical, Dental and Vision.
• 401(k) Match and much more!

Position Title: IT Manager

Location: St. Charles, MO

Position Summary:

The Information Technology (IT) Manager provides strategic leadership and hands-on management of the company's technology infrastructure, data systems, cybersecurity, and enterprise applications across three locations. This position is responsible for aligning technology initiatives with business goals, driving digital transformation, and ensuring the reliability, security, and performance of all IT systems. The IT Manager oversees infrastructure, software maintenance, data management, report development, light workflow development, and support operations while leading a team of IT professionals.

Primary Responsibilities:

Leadership & Strategy

• Develop and execute the organization's IT roadmap to support operational efficiency, growth, and innovation.
• Lead and mentor IT staff, fostering a culture of accountability, collaboration, and continuous improvement.
• Oversee IT budgets, procurement, vendor management, and technology investments.
• Evaluate emerging technologies and recommend strategic adoption to maintain a competitive advantage.
• Ensure compliance with company policies, data privacy regulations, and industry best practices.

Systems & Infrastructure Management

• Oversee installation, configuration, and maintenance of databases, and enterprise software.
• Manage data centers, providers, virtual environments (VMware, Hyper-V), and cloud infrastructure (Microsoft Azure, Microsoft 365).
• Maintain and enhance IT security frameworks, including firewalls, patch management, and access controls.
• Ensure system uptime, reliability, and disaster recovery readiness in collaboration with third-party providers.
• Supervise network design, organization, and monitoring across all facilities.

Database & Application Management

• Install, configure, and upgrade database tools and processes.
• Administer Microsoft SQL Server databases - monitoring performance, implementing tuning, overseeing security, and performing some backup and recovery operations.
• Design and implement schemas, tables, indexes, and stored procedures to support enterprise applications.
• Collaborate with developers and analysts to optimize queries and ensure seamless application integration.
• Ensure & oversee database-related compliance, patching, and documentation of policies, procedures, and standards.

Business Systems & Automation

• Oversee implementation and integration of enterprise systems including Microsoft Dynamics GP, Cyrious Control, and other line-of-business applications.
• Lead automation and process-improvement initiatives using Microsoft Power Platform (Power BI, Power Automate, Power Apps).
• Design, build, and maintain reports and dashboards in Power BI, Crystal Reports, and SSRS.
• Manage the development of automated workflows and RPA (Robotic Process Automation) solutions to increase efficiency.
• Leverage Virtual Basic and SQL scripting to support custom reporting and legacy applications.

Security, Backup, Disaster Recovery

• Implements, maintains, and ensures third-party provider backup and recovery strategies, including disaster recovery testing.
• Ensure system compliance with cybersecurity policies, encryption standards, and access management protocols.
• Collaborate with internal and external auditors to meet compliance standards.

Cross-Departmental Collaboration

• Partner with department heads to identify technological needs and develop solutions that improve business processes.
• Communicate technical concepts clearly to non-technical staff and executive leadership.
• Ensure IT support operations provide timely, effective resolution to business-critical issues.

Required Qualifications

• Bachelor's degree in computer science, information technology, or a related technical field
• 8 - 12 years of progressive experience ranging from hands-on technical support and system/network administration to leading complex infrastructure projects, managing cybersecurity and business systems, overseeing multi-location operations, and ultimately guiding IT strategy, budgets, and teams.
• 3+ years of leadership experience.
• Strong experience with:
  • Windows Server, Active Directory, Microsoft 365, SharePoint
  • Microsoft SQL Server, administration and query development
  • Microsoft Dynamics GP database structures
  • Microsoft Power Platform (Power BI, Power Automate, Power Apps)
  • Crystal Reports, SSRS, and Visual Basic
  • VMWare or Hyper-V, and cloud systems (Azure or AWS)
  • Network administration including firewalls, switches, and VPNs
• Experience managing RPA (Robotic Process Automation) tools and integrations.
• Demonstrated ability to manage projects, budgets, and cross-functional teams.
• Strong analytical, organizational, and problem-solving abilities.
• Participate in after-hours maintenance, system upgrades, and on-call support, sometimes with little advance notice, when necessary.
• Valid state driver's license and a clean driving record.
• Demonstrate safe driving practices while driving company vehicles or when driving your personal vehicle on behalf of the company.

• Consistently displays strong customer service skills to ensure that the IT team maintains a high level of customer satisfaction.
• Ability to interact and communicate effectively with all levels of personnel and management in a team-oriented environment.
• Must demonstrate a consistent and stable work history, along with strong verbal and written communication skills to convey technical information to both technical and non-technical audiences.

Preferred Qualifications

• Master's Degree in computer science, information technology, or a related technical field .

Physical Requirements:

• Sitting, standing, and walking in office, warehouse, and manufacturing environments.
• Position self to stoop and bend under desks and computer access areas.
• Move and lift computers and equipment up to 50 lbs.
• Ability to communicate via phone and in person to internal and external customers.
• Required use of fingers and hands to operate, troubleshoot and set up computers and other equipment.
• Vision abilities required by this job include close vision, color vision, and ability to adjust focus.
• Some local travel will be required for purposes such as on-site assistance/repair and purchasing/retrieval of IT related equipment.

Craftsmen Industries (and its subsidiaries) is an Equal Opportunity Employer. This means that we consider all applicants for employment and employees eligible for employment without regard to race, marital status or civil union status, sex, age, color, religion, national origin, veteran status, mental or physical disability, sexual orientation, gender identity, and/or any other characteristic protected by law. We also provide reasonable accommodations to our applicants and employees with disabilities in order to assist them in the performance of their essential job functions.

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