Job Description
Overview: Responsible for increasing revenue for the Marriott, by providing excellent customer service to build customer loyalty and client base. Overview: • Responsible for increasing revenue for the Marriott, by providing excellent customer service to build customer loyalty and client base.
ACCOUNTABILITY OBJECTIVE: • This position is accountable for ensuring a strong sales effort is conducted on a day-to day basis promoting Marriott Hotel Property.
ORGANIZATIONAL RELATIONSHIPS: • The Hotel Sales Manager reports to Director of Guest Room Sales.
PRINCIPAL ACCOUNTABILITIES: • Schedule sales appointments to assure maximum effectiveness in the market.
• Attend and participate in all meetings and training as required by Valley Hospitality Services standards in the designated time constraints.
• Works in close cooperation with other hotel managers in arranging accommodations, services or special events for booked business.
• Maintains client database management files.
• Acquires a complete and thorough understanding of the property.
• Observes and participates in day-to day operations.
• Establishes a pleasant relationship with all staff.
• Maintains detailed traces to ensure that every existing account is called a minimum of twice monthly to remind them of the property, make them aware of any special promotions and thanks them for their past business.
DUTIES: • Assists with incoming sales calls.
• Responds to all incoming inquiries within 24 hours.
• Prepares contracts for groups with 10+ sleeping rooms per night, completes all correspondence in a timely manner.
• Follows-up with reservation services to ensure their receipt and understanding of group contract.
• Fallows-up with groups on signed contracts to ensure booking and reminds of cut
off dates.
• Participates in sales meetings.
• Meets outlined sales call goals each month with detailed sales reporting.
• Maintains a pleasant relationship with clients at all times.
• Meets with clients on a walk-in-basis to answer questions, give tours, and helps sell them on the hotel.
• Rotation in Manager-on-duty (MOD) program.
• Perform other duties as requested by Director of Sales and General Manager.
• After group booking is complete, complete resume and submit to DOS.
JOB KNOWLEDGE, SKILL AND ABILITY: • Knowledge of product.
• Knowledge of selling skills.
• Knowledge of the local community, venues, attractions and civic organizations
• Knowledge of basic office equipment, computer skills.
• Writing skills to develop written correspondence.
• Skills in problem solving and decision-making.
• Ability to speak in public and communicate effectively.
• Ability to work as a team member with hotel and corporate staff.
• Possess a pleasant phone voice.
• Ability to handle multiple tasks simultaneously.
Qualifications and Education Requirements: • High school diploma or GED required.
• Previous sales experience required.
• Microsoft Office Suite (Outlook, Excel, Word, and PowerPoint) required.
• Detail oriented with strong verbal/written communication skills required.
• Able to work well in stressful situations and maintain composure under pressure.
• Must pass a background check and drug screen.
Physical requirements: • Must be able to stand and sit for extended periods of time.
• Able to lift, carry, push, and pull up to 25 lbs.
Disclaimer: • The job description is not an exhaustive list of all functions the employee may be required to perform. Valley Hospitality reserves the right to revise the job description at any time. This document does not create an employment contract, implied or otherwise, other than an "at will" employment relationship.
Job Tags
Contract work, Work at office, Local area, Sleeping nights,