Entry Level -Network Operations Support Technician (Montgomery) Job at Vista Applied Solutions Group Inc, Montgomery, AL

NXJrUERBMkVlcll2VFRHNTRzVUJFSUhtUmc9PQ==
  • Vista Applied Solutions Group Inc
  • Montgomery, AL

Job Description

Posting ID: 8960

Location: Montgomery AL

Duration: 3-6 Months (Contract Hire)

In-Person Interview ONLY

Position Overview:

This is a full-performance level role involving applied and developmental technical work in data systems monitoring and maintenance. The technician will be responsible for monitoring and maintaining the State of Alabamas LAN/WAN networks, which include point-to-point, wireless, campus, VPN, and agency host computer configurations across statewide multi-complex networks for both voice and data circuits.

Key Responsibilities:

  • Monitor network alarms, alerts, and faults; respond promptly to ensure service reliability and availability.
  • Maintain and update ServiceNow records including incidents, requests, problems, configuration items, change requests, and resolution details.
  • Analyze State Data Network using reports from network management systems, databases, and spreadsheets to identify and address equipment or service issues.
  • Initiate trouble reports and corrective procedures to involve appropriate maintenance or technical support personnel.
  • Participate in shift work, including weekends and holidays, as part of a 24/7 operational support team.
  • 2nd shift. 4pm-12am. Shift will be Monday through the following Wednesday. So, a 10-day shift, then 4 days off, 5-day shift 2 days off, then repeat

Skills Required:

  • Minimum 1 year of experience with LAN/WAN maintenance and support.
  • Minimum 1 year of call center or service desk experience.
  • Strong customer service skills.
  • Experience or knowledge of voice and data circuits, including troubleshooting and research.
  • Familiarity with incident ticketing systems such as ServiceNow or Remedy.

Experience Required:

At least 1 year of systems analysis or service desk experience.

Education Required:

High School Diploma or GED.

Preferred Qualifications:

CompTIA Network+ Certification.

Job Tags

Contract work, Part time, Shift work, Day shift, Afternoon shift,

Similar Jobs

Phillips

Pipe Crew Loader Operator (Underground Utility) Job at Phillips

 ...Pipe Crew Loader Operator (Underground Utility) Job Summary: As a Loader Operator you will be a key member of our pipe crew, responsible for operating and maintaining a loader to support the installation of water, sewer, and drainage systems. Your expertise will... 

Agoda

Senior Product Manager, Japan Market (Remote) (Boston) Job at Agoda

A global travel technology company is seeking a Senior Product Manager to oversee product innovation and manage a team in a fast-paced environment. The role requires strong analytical skills and experience in user experience design. Candidates should be capable of motivating...

Post Commercial Real Estate

MEP Decommissioning & Pre-Construction Specia Job at Post Commercial Real Estate

 ...professional with a background in facility engineering to support pre-construction planning and MEP decommissioning across development projects....  ...Familiarity with the building is a major plus Strong working knowledge of MEP systems, troubleshooting, and building... 

Union Home Mortgage

Loan Officer Assistant Job at Union Home Mortgage

 ...managing communications, taking initial loan applications, support and guidance to customers...  ..., and supporting the managing loan officer from contact to contract as necessary in...  ...~1-2 years in a basic Loan Officer Assistant role SKILLS Be structured, detailed... 

Alba Wellness Inc.

LPC, LCSW, LP, LMFT Private Practice Positions Remote and In-Office Job at Alba Wellness Inc.

 ...clients in person and throughTelehealth. We offer the experience of working in a private practice without the burdens of managing an office,...  ...Not Associate Status) (Required) Work Location: Multiple locations Edit job Flexible work from home options available....