Job Description

Desktop Support Technician Contract to Hire

Aurora, CO | On-site

$28/hour | 4-Month Contract-to-Hire

Be the face of IT support in a mission-driven environment.

Were partnering with one of Colorados most respected enterprise organizations to find a skilled Desktop Support Technician who thrives in a hands-on, in-person support role. This is a fantastic opportunity to work with outstanding leadership and make a real difference in the daily lives of users who rely on technology to do meaningful work.

In this role, youll be stationed on-site providing direct support to staff and teams setting up workstations, troubleshooting hardware, resolving software issues, and supporting desktop infrastructure in person. While there will be some remote support elements, this position is primarily about being present, dependable, and highly responsive to those right around you.

What Youll Do

• Provide hands-on support for desktops, laptops, printers, phones, and peripherals.
• Respond in person to staff needing immediate technical assistance.
• Troubleshoot hardware/software issues and escalate to engineers when needed.
• Install and configure new workstations and peripheral equipment.
• Support basic networking and connectivity at the desktop level.
• Document work thoroughly in the ticketing system and prioritize according to SLA.
• Assist with voice/data device support including phones and conference room technology.
• Rotate into on-call support once fully trained.

Technical Environment

• Windows 10, Microsoft Office & O365
• Active Directory administration
• SCCM / MECM deployment & management
• Dell & HP hardware (desktops/laptops)
• HP Network Printers & label printers
• PXE Boot imaging environments
• Citrix thin/thick/zero client support
• Mobile device troubleshooting (iOS/Android)
• SharePoint documentation
• Ticketing systems (e.g., ServiceNow)

Requirements

• Active Directory experience
• SCCM (MECM) experience
• PXE Boot imaging
• Strong hardware support background
• Must be COVID and Flu vaccinated
• Must pass a drug screen and background check
• Prior desktop support experience in an enterprise or healthcare environment preferred
• Strong communication and customer service skills youll be face-to-face with users daily

Preferred Qualifications:

• Apple device support
• Basic networking knowledge
• Akkadian experience

Why This Role Stands Out

• Incredible team and leadership youll feel supported every step of the way
• Work with purpose this organizations mission is meaningful and people-centered
• Stable, long-term potential contract-to-hire opportunity
• Real impact your support keeps the organization running smoothly

This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

Job Tags

Similar Jobs