Customer Support Specialist / Live Chat Representative Remote (USA & Canada Applicants Preferred) Job at Itaú USA, Loudoun County, VA

NWI0TUNneUZlckVvU1RXMzVNTUZFNGZ1UVE9PQ==
  • Itaú USA
  • Loudoun County, VA

Job Description

Job Overview

We are looking for a friendly, patient, and solution-driven Customer Support Specialist to join our remote support team. In this role, you will assist customers through live chat, email, and occasional phone support while providing a positive and professional experience. If you enjoy problem-solving, communicating with people, and working from home, this role is a great fit.
Key Responsibilities:

  • Respond promptly to customer inquiries via live chat, email, and support tickets
  • Provide accurate information and troubleshoot issues with clarity and professionalism
  • Assist customers in navigating products, services, or account-related questions
  • Document interactions and update customer records in our support system
  • Escalate complex issues to the appropriate internal teams when needed
  • Maintain high customer satisfaction through empathy, patience, and effective communication
  • Follow company guidelines, scripts, and best practices for support interactions

Required Qualifications:

  • Experience in customer service, live chat support, or call center support (preferred but not required)
  • Strong written communication skills—clear, professional, and friendly
  • Problem-solving skills and the ability to work independently
  • Comfortable multitasking between multiple chats or support channels
  • Tech-savvy with the ability to learn new tools quickly (CRM, helpdesk platforms, etc.)
  • Reliable high-speed internet and a distraction-free workspace
  • Positive attitude, patience, and a customer-first mindset

Preferred Skills:

  • Experience with platforms like Zendesk, Intercom, Freshdesk, or HubSpot
  • Background in e-commerce, SaaS, or online service-based companies
  • Strong typing speed and accuracy

What We Offer:

  • 100% remote work-from-home position
  • Flexible scheduling options
  • Competitive hourly pay or salary based on experience
  • Opportunities for advancement and long-term growth
    • Supportive team environment and ongoing training

Job Tags

Full time, Part time, Remote work, Flexible hours,

Similar Jobs

Goodfellas Pizzeria

Pizza Cook Job at Goodfellas Pizzeria

 ...Job Description Job Description Description: Goodfellas Pizzeria is known for serving authentic New York-style pizza in a fun, fast-paced environment. We take pride in using the highest quality ingredients and delivering exceptional guest service. We value our employees... 

University of New Mexico

Biostatistician Job at University of New Mexico

 ...Biostatistician Requisition ID req35324 Working Title Biostatistician Position Grade 15 Position Summary The Division of Epidemiology, Biostatistics, and Preventive Medicine, within the Department of Internal Medicine, is seeking a Biostatistician... 

Metric Geo

Operations Manager (Water/Wastewater) Job at Metric Geo

 ...Job Description Operations Manager Heavy Industrial Mechanical Construction (Water/Watewater)&##128205; Location: Southern California &##128176; Compensation: $225K$250K + performance incentives (up to 30%) About the Role Were conducting a confidential... 

L3Harris Technologies

Sr. Specialist, Manufacturing Engineer (Welding Process Engineer) Job at L3Harris Technologies

 ...the space, air, land, sea and cyber domains in the interest of national security. Job Title: Sr. Specialist Manufacturing Engineer (Welding Engineer) Job Code: 30871 Job Location : Canoga Park, CA Job Schedule: 9/80: Employees work 9 out of every 14 days totaling... 

Defense Logistics Agency

Lead Child and Youth Program Assistant (Level 5) CY-02 Job at Defense Logistics Agency

 ...with a major course of study (24 semester hours) with content as indicated above. OR Possess 24 months (2 years) working in a group childcare or youth program with completion of DoD approved competency training courses, evidenced by Service-issued documentation. In...