Customer Service Lead Job at Value City Furniture, Buffalo, NY

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  • Value City Furniture
  • Buffalo, NY

Job Description

Customer Service Lead Location Buffalo, NY :

Customer Service Lead (Office lead)

At American Signature Inc., we believe everyone has the right to a well-furnished life. Since 1948, we have been helping families fill their homes with furniture they love. Our company includes more than 125 family-owned and operated stores. As a Customer Service Lead, you are a part of this family and critical to our success. The Office Lead achieves assigned individual/team goals and objectives in a timely and efficient manner and is critical to this goal!

Why you'll want to join our team:

  • Join a historic, family-owned business that has helped furnish the lives of customers for more than 70 years
  • Comprehensive medical, dental, and vision benefits & 401K plan
  • Growth. Our team members are encouraged to develop and move into more challenging roles as their career progresses.
  • Employee discounts at our affiliate brands which include- Value City Furniture, American Signature Furniture, DSW, and American Eagle Outfitters What your day will look like:
  • Teams with the Home Furnishings Consultant (HFC) and/or Selling Assistant and ensures that all established procedures are followed in a manner that is friendly, courteous, and professional.
  • May attend sales meetings as directed by supervisor
  • Discusses payment options with the customer, including financing options. Accesses the order through the POS system, generating a customer invoice
  • Works with the customer to determine the best delivery date that meets the customer's needs.
  • Resolves delivery date issues with customer teaming with the HFC or Selling Assistant or Manager as appropriate
  • In the case where a customer is unsure about their decision to purchase, teams with the HFC or Selling Assistant along with management, as appropriate, to find an alternative to meet the customer's needs
  • At times confirm the delivery with the customer and may partner with the Warehouse team to confirm receipt, order, and to discuss any specific delivery specifications
  • Partners with the management team depending on the nature of any issue that may arise
  • Follows all established office standards, store policies and applicable store procedures in a timely and accurate manner What will help you succeed:
  • Minimum High School Diploma or equivalent
  • 1-3 years demonstrated office experience in a retail environment, preferably furniture
  • Prior customer service experience in a retail store or call center setting a must
  • Excellent problem-solving skills with a desire to take ownership and resolve customer issues
  • Customer service oriented with a desire to exceed customer expectations
  • Ability to lead others in similar roles
  • Excellent interpersonal communication skills
  • Solid written communications skills
  • Excellent organization & follow-through skills
  • Pleasant, courteous, and professional attitude
  • Team player

Job Types: Full-time, Part-time

Pay: From $17.00 per hour

Benefits:

  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Employee assistance program
  • Employee discount
  • Flexible spending account
  • Health insurance
  • Health savings account
  • Life insurance
  • Paid time off
  • Vision insurance

Schedule:

  • 8 hour shift
  • Holidays
  • Weekends as needed

Work Location: In person

Job Tags

Hourly pay, Full time, Part time, Work at office, Flexible hours, Shift work, Weekend work,

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