Job Description

Job Description: Area Customer Service Coordinator 
Location: San Jose, CA
Employment Type: Contractor (Temp-to-Perm)
Pay Rate: $24.00 per hour
Shift: 8:00 AM - 5:00 PM, Monday-Friday

Position Summary:
The Area Customer Service Coordinator supports multiple Ricoh Managed Services customer locations throughout the South Bay and East Bay. This role is highly dynamic and requires flexibility, strong customer service skills, and the ability to adapt to different environments such as law firms, corporate offices, retail headquarters, and warehouse facilities.
The coordinator assists in daily operations related to mailroom services, shipping & receiving, copy/production center work, reception, hospitality, and conference room setups. This is a temp-to-perm role with the intent to convert to a Ricoh employee upon meeting required hours.

Key Responsibilities:

• Operational Support
• Support daily operations across multiple customer sites within assigned geographic area.
• Deliver contracted services including:
• Mailroom operations
• Shipping & receiving
• Copy/production center support
• Front desk/reception
• Hospitality services
• Conference room setup
• Stand in for onsite staff during absences, vacations, or shortages—including potential site management coverage.
• Perform daily visual inspections for safety, quality, and procedural compliance.
• Customer Service & Communication:
• Maintain a customer-focused environment with professional, helpful interactions.
• Provide responsive communication to customer inquiries and status updates.
• Escalate issues to ESM/AOM and assist with resolution.
• Collect customer feedback and support continuous improvement.
• Process Improvement & Training:
• Assist management with process improvement, procedural validation, and operational best-practice compliance.
• Support onboarding of new team members and cross-training of peers.
• Assist with the creation, review, and update of Site Procedure Guides across multiple locations.
• Implementation & Administrative Tasks:
• Support Field Implementation Managers with new account setups and service expansions.
• Gather and report operational data for Monthly Operations Reviews.
• Maintain accurate expense submissions following Ricoh coding requirements.
• Perform additional related duties as assigned.

Requirements:

• High school diploma plus 12+ months of related experience.
• Post-high school education preferred.
• Ability to travel to multiple customer locations; may be reassigned before a shift begins.
• Reliable transportation, valid driver’s license, and required auto insurance (per Ricoh policy).
• Intermediate proficiency with Microsoft Office and general computer applications.
• Ability to stand, walk, lift up to 50 lbs, and push/pull equipment up to 400 lbs on wheels.
• Ability to absorb training, take initiative, work independently, or collaborate with onsite teams.
• Ability to adapt to workflows across office, corporate, and warehouse environments.
• Strong verbal communication and customer service skills.
• Ability to interpret written and verbal instructions and perform repetitive tasks with attention to quality.
• Schedule flexibility for sites that open earlier or close later.

Skills:

• Mailroom operations
• Shipping & receiving
• Ordering & supply management
• Customer service
• Problem-solving & troubleshooting
• Microsoft Office proficiency
• Multi-site support & flexibility
• Documentation & procedural compliance
• Organization & time management
• Ability to work independently or as part of a team

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