Application Support Technician (New York) Job at Prestige Staffing, New York, NY

NWI0S0RBcUFjYjh1U1RLeTRjQU5GNHpyVFE9PQ==
  • Prestige Staffing
  • New York, NY

Job Description

Pay

$80,000 - $105,000

Location

Hoboken (Hybrid)

Summary

We are seeking a dedicated Application Support Technician to join our support team. In this role, you will be the first point of contact for users requiring assistance with application and technology issues. Your responsibilities will include providing level 1 support, managing tickets, troubleshooting application and desktop issues, and ensuring customer satisfaction through effective problem resolution. This position offers an excellent entry-level opportunity with a growing software company, ideal for professionals interested in gaining experience in financial services technology.

Requirements

  • Technical knowledge of Windows 10 & 11 operating systems
  • Proficiency in Microsoft Office suite
  • Strong customer service and client-facing communication skills
  • Ability to communicate clearly and professionally both over the phone and in person
  • Advanced troubleshooting and multi-tasking skills
  • Ability to effectively document and track support issues
  • Financial services background is preferred

Responsibilities

  • Serve as the initial contact for user support, providing solutions or escalating issues as needed
  • Verify problem descriptions and gather relevant information to facilitate resolution
  • Walk customers through troubleshooting steps and follow up on issues until resolution
  • Log, track, and manage support tickets within the ticketing system
  • Assist with application support, including user account creation, access management, and troubleshooting
  • Provide desktop support for hardware, software, and peripherals
  • Offer remote assistance via phone, email, and remote-control software
  • Support new hire onboarding with required technologies
  • Ensure timely resolution of support requests and maintain effective communication with users

Job Tags

Part time, Work at office, Remote work,

Similar Jobs

Obsidian Security

Software Engineer - Intern (Summer 2026) Job at Obsidian Security

 ...SaaS applications where modern business happensplatforms like Microsoft 365, Salesforce, and hundreds more. Backed by top investors...  ...for someone looking to make a direct impact in a fast-paced, dynamic environment. About the Role: Full-Stack Development :... 

Branch 40

Forklift Operator Job at Branch 40

 ...Job Summary We are seeking an experienced Forklift Operator . The ideal candidate will support warehouse operations including shipping and receiving, order pulling, and inventory control, while remaining flexible to assist in other areas as needed.... 

Progensearch

Director of Business Development - Bioanalytical Services (Boston, MA - USA) (Boston) Job at Progensearch

 ...Business Development Director CRO, Bioanalytical (Boston, MA) Job Title: Director of Business Development Bioanalytical Services (Boston, MA USA) Location: Boston, MA USA Contract Research...  ...business development or client management. Proven expertise in bioanalytical... 

Aulani, A Disney Resort & Spa

Experienced Pastry Cook 1- Full Time, $39.16/hour Job at Aulani, A Disney Resort & Spa

 ...specific recipes for all bakery menu items including timing, quality, temperature, portion and presentation. Will also assist Leads and Chefs to ensure proper delivery and production of exceptional bakery items for all Resort restaurant outlets and banquets and assist with... 

Boudreau Pipeline

Foreman Underground Wet Utilities Job at Boudreau Pipeline

 ...company that provides quality solutions and installations for wet utilities including sewer, water, storm drain systems and fire lines. We...  ...join our family, We Dig Your Future! We are looking for Underground Foremen in the Inland Empire as well as Los Angeles areas!...